Cancellation Order
At OpticEcho, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below to understand how you can cancel your order and any conditions that apply.
How to Cancel an Order
If you need to cancel your order, please contact us as soon as possible. You can reach us via:
- Email: hugogabriellogica5@gmail.com
- Phone: +1 424-250-8673
Please provide your order number and the reason for cancellation in your request.
Cancellation Conditions
- Timing: Orders can only be canceled before they have been processed and shipped. Once an order has been shipped, it cannot be canceled, but you may return the item in accordance with our Return Policy.
- Processing Time: We typically process orders within 24-48 hours. If your order has already been processed, we will do our best to assist you, but please understand that cancellation may not be possible.
- Refunds: If your order is successfully canceled before processing, we will issue a full refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your account.
Post-Shipping Cancellations
If your order has already been shipped, you will need to follow our return process to send the items back to us. Please refer to our Return Policy for detailed instructions on how to return your order.
Contact Us
If you have any questions about our cancellation policy or need assistance with canceling an order, please do not hesitate to contact us:
- Email: hugogabriellogica5@gmail.com
- Phone: +1 424-250-8673
Our customer service team is available to help you with any issues you may encounter.
Thank you for choosing OpticEcho. We appreciate your understanding and cooperation.